Work Smart Tip – July 25

There is always a better answer than a mere “yes”.

WHY? Dale Dauten, author of The Gifted Boss, gives the example of asking a number of auto repair shops if they repair Lotuses. Most say “no”, a few say “yes”, but then one says, “Absolutely, we specialize in imports and the shop’s owner drives a Lotus.” Which shop do you think got the business?

HOW? Prepare yourself. The next time somebody asks you if you carry a certain product line, find a better answer than a simple “yes”.

SOURCE: Dale Dauten, author of The Gifted Boss