Opportunity Knocks is a nonprofit organization that helps business leaders to think strategically, solve problems and achieve goals. Peer to peer advisory teams are formed and meet regularly to help each other. Businesses need to be open for one year to join. Contact Opportunity Knocks- http://www.opp-knocks.org/
One of the largest Chambers in Oregon is the Bend Chamber of Commerce. Connect with other businesses, get membership benefits and network. Contact the Bend Chamber of Commerce-(541) 382-3221.
How do I promote my business?
The DBBA maintains www.DowntownBend.org. The web site is the most comprehensive listing of Downtown Bend businesses, events, promotions, and more. The site receives over 275,000 views per year! As a downtown business, you are provided with a listing and can also post information on the page for free. We also have digital feeds through Facebook and Twitter that reach another 25,000 people.
The DBBA also provides many promotional opportunities. We offer matching dollars for your advertising, bring groups and events to downtown, develop maps and brochures and have many resources available to you. We can also help you with your marketing plan.
The City specifies the size & type of signs you can display. All signs need to be permitted. “A” frame or sandwich board signs on the sidewalk are allowed with a permit. Non-permitted signs can be confiscated by the city and the business owner can be fined.
For more information contact the City of Bend-Kim Voos (541) 388-5530
Get City approval on building improvements…
The City has staff ready to help you through any changes you want to make to the interior or exterior of your building. In many cases a permit is required for most any tenant improvements. Avoid having to undo/redo any work! Contact the City before you demo!
The City of Bend Permit Center can be reached at: (541) 388-5580
Apply for City business license…
All businesses operating within the city limits must have a business license. The $50 license is available from the City - (541) 388-5513.
Request a sidewalk use permit for a café or other uses…
The sidewalk, while owned by the adjacent building owner, is an easement of public right of way. All displays, tables and any other furnishings put in the right of way must be permitted by the City to ensure that the sidewalk remains accessible.
Contact Terri Shepherd at the City of Bend (541) 330-4021
Start trash service…
Trash service MUST be arranged for each business. The dumpsters around downtown are NOT funded by the City or the DBBA; they are private property rented by the businesses that utilize them. To dump waste in them is called “theft of service” and it’s a real problem. You must set up your own trash service with Bend Garbage & Recycling by calling (541) 382-2263.
Tell us how you’d like to be listed…
Every business is listed on our website. We need your input on how you’d like to be represented. Go to the website and send us a note on how you want your listing to read.
Downtown Bend Business Association - Chuck Arnold (541) 788-3628 or Chuck@DowntownBend.org
City of Bend-Terri Shepherd (541) 330-4021
Accessibility issues – City Accessibility Office (541) 693-2141 Behavior issues – Report ANY inappropriate behavior to City of Bend Police Non-emergency # - (541) 693-6911 also report to us (541) 788-3628 Noise Complaints – City of Bend Police non-emergency (541) 693-6911 Parking issues – Diamond Parking (541) 317-2805 Sign Code Enforcement – City of Bend (541) 388-5530 Trash Service – Bend Garbage & Recycling (541) 382-2263
Property owners are responsible for many things that people often think are the responsibility of the City or the DBBA. Frequently, property owners will assign those responsibilities to the tenant or business owner. Check your lease to see the arrangement with your property owner. The list includes, but is not limited to:
- Maintaining the adjacent sidewalk in good repair.
- Keeping the adjacent sidewalk clear of obstructions and trash.
- Clearing snow and ice within six hours of a storm.*
- Consult with the City prior to planting, pruning or removing an adjacent tree.
- Trash service must be arranged with Bend Garbage for EACH business.
*The Downtown Association assists business owners with snow removal and sidewalk cleaning. Our staff clears a path along the approximate 2.5 miles of sidewalk. We also shovel snow and clean curb ramps at crosswalks and the accessible parking stalls. Each business owner is responsible for keeping their adjacent sidewalk safe and clean.
*More than $13 billion worth of goods are stolen from retailers each year. That’s more than $35 million per day.
*There are approximately 27 million shoplifters (or 1 in 11 people) in our nation today. More than 10 million people have been caught shoplifting in the last five years.
*Shoplifters steal from all types of stores including department stores, specialty shops, supermarkets, drug stores, discounters, music stores, convenience stores and thrift shops.
*There is no profile of a typical shoplifter. Men and women shoplift about equally as often.
*Approximately 25 percent of shoplifters are kids, 75 percent are adults. 55 percent of adult shoplifters say they started shoplifting in their teens.
*Many shoplifters buy and steal merchandise in the same visit. Shoplifters commonly steal from $2 to $200 per incident depending upon the type of store and item(s) chosen.
*Shoplifting is often not a premeditated crime. 73 percent of adult and 72 percent of juvenile shoplifters don’t plan to steal in advance.
*Shoplifters say they are caught an average of only once in every 48 times they steal. They are turned over to the police 50 percent of the time.
*Approximately 3 percent of shoplifters are “professionals” who steal solely for resale or profit as a business. These include drug addicts who steal to feed their habit and hardened professionals.
*The vast majority of shoplifters are “non-professionals” who steal, not out of criminal intent, financial need or greed but as a response to social and personal pressures in their life.
*The excitement generated from “getting away with it” produces a chemical reaction resulting in what shoplifters describe as an incredible “rush” or “high” feeling. Many shoplifters will tell you that this high is their “true reward,” rather than the merchandise itself.
*57 percent of adults and 33 percent of juveniles say it is hard for them to stop shoplifting even after getting caught.
*Most non-professional shoplifters don’t commit other types of crimes. They’ll never steal an ashtray from your house and will return to you a $20 bill you may have dropped. Their criminal activity is restricted to shoplifting and therefore, any rehabilitation program should be “offense-specific” for this crime.
*Habitual shoplifters steal an average of 1.6 times per week.
What can you do to slow it down in your business?
Many of these thieves work in groups of two or more to distract the sales staff while they pilfer. Shoplifters learn to take advantage of busy stores during peak hours or they may hit at times when employees are less alert, such as opening, closing and shift changes.
Hiding merchandise is the most common method of shoplifting. Items are concealed in the clothing of the shoplifter, in handbags, strollers, umbrellas or inside purchased merchandise. Bold shoplifters may grab an item and run out of the store. Other methods include price label switching, short changing the cashier, phony returns, and so on.
Spot the Shoplifter
Unfortunately, there is no typical profile of a shoplifter. Thieves come in all ages, races and from various backgrounds. However, there are some signs that should signal a red flag for retailers. While the following characteristics don’t necessarily mean guilt, retailers should keep a close eye on shoppers who exhibit the following:
Spends more time watching the cashier or sales clerk than actually shopping.
Wears bulky, heavy clothing during warm weather or coats when unnecessary.
Walks with short or unnatural steps, which may indicate that they are concealing lifted items.
Takes several items into dressing room and only leaves with one item.
Seems nervous and possibly picks up random items with no interest.
Frequently enters store and never makes a purchase.
Enters dressing room or rest rooms with merchandise and exits with none.
Large group entering the store at one time, especially juveniles. A member of the group causes a disturbance to distract sales staff.
Put a stop to shoplifting!
Shoplifters assume they won’t get caught. Your strategy is to prove them wrong. The following tips require thought and ingenuity, but cost very little.
• Alert employees are your best defense. Establish procedures for them to follow if they suspect shoplifting, and make sure they are familiar with shoplifting laws.
• Make sure you can see everything that goes on in your store. Keep counters low, no more thanwaist-high. Mount mirrors in corners so there are no blind spots.
• Arrange counters and display tables so there’s no direct route to the exit. Some stores put turnstiles at entrances so the only way out is to pass the checkout counter. Place expensive items in the center of the store away from exits.
• Arrange displays so that missing items are easily noticed. Place small items in neat rows or clearly defined patterns.
• Attach inventory alarm tags to expensive merchandise. Reverse alternate hangers of hanging garments to prevent “grab and runs.”
• Announce and observe a zero tolerance policy to prosecute shoplifters. The threat of being caught, questioned by police, put on trial and maybe even put in jail, may be enough to discourage shoplifters.
Imagine how great it would be if you could offer health, dental, and/or vision insurance plans to your employees? Or even just get coverage for yourself?
The Downtown Bend Business Association realizes the challenges small business owners face when it comes to health care coverage. We are now partnering with a firm owned by local Bendite Paul Seglund, to help connect businesses with a plan they can afford. Paul Seglund has volunteered for the DBBA for many activities over the years assisting in our efforts to keep Downtown Bend vibrant. Look for Paul coming to downtown business to drop off information about the plans or just give him a call.
Seglund Financial Group LLC.
Bend, OR 97702